Return & Cancellation

 

  • Returns and cancellations

We believe in hassle-free returns and cancellation procedures, and this is because we work 24×7 to enhance our customers’ experience. With our motto of total satisfaction of our customers, we provide a quick return, order cancellation and replacement.

Guidelines

  • In case of damage, a manufacturing defect, or any other problem, you can contact our customer service on 9810220722 or mail us at care@keshavcreation.in. Remember, contacting us within 24 hours of receiving the item is necessary.

 

  • Make sure you are specific while describing the defects in the item you have received as our delivery process is secure. Furthermore, we also do quality check before delivery of our clothes. Therefore, it is your responsibility to send it back safe to us in case of a problem.

 

  • The process of returning an order is instructed by our authorized experts.

 

  • Cancellation of an order is simple with us as you can cancel your order by email or calling our customer support. But canceling an order immediately is best because if the order is out for delivery, cancellation won’t be possible.

 

  • With our refund policies customers’ can also get their money back. But this is only applicable after we find a valid reason for the cancellation of an order.

 

  • My account

Be our registered customer by creating an account without stress. Having an account will not only help you order quickly, but you can keep track of your orders too. Log in with email and password, and check out faster. We assure to respect your privacy at all times.

  • Exchange policy

Customers can return orders or ask for an exchange if the product is damaged, defective or shipped on a wrong address.

 

  • International orders

We ship all international orders quickly and ensure that our customers get the cheapest shipping options. With free shipping all over India, we deliver our orders within 7-15 days outside India.

 

  • Shipping

With our free shipping on all orders, customers’ just have to choose the billing method according to their convenience. By updating their shipping address on the web page, they can choose an online payment option or select cash on delivery option too.

  • Payment options

Keshav Creations gives you the freedom to choose a payment option according to your comfort. You can effortlessly go for the online payment method, bank transfer or cash on delivery option on our website.

For online payment, you can use the net banking method or card payment. Transactions are secure and safe with us. Moreover, you can also choose cash on delivery by filling up your personal address when you make an order.